The cost will be determined on a per situation basis, oftentimes it is difficult to provide an upfront cost as some issues are complex and require a number of troubleshooting steps to determine the cause and resolve, especially for issues that are intermittent or are unlikely to present under normal usage scenarios.
Remote support:
In order to provide a rough estimate, 1 hour of remote support is offered at a flat hourly rate of $90, with a minimum engagement charge of 0.50 hours ($45 for 30 minutes).
Onsite Support:
In some cases, if an issue cannot be resolved remotely, or the issue could be caused by a range of external factors, JVDigital will need to assess the device or environment in person to perform further troubleshooting, this could involve an on-site visit or collection/drop off of the device – Please note, all government health advice and precuations must be followed.
Onsite remote support is offered at a flat hourly rate of $110 per hour, with a minimum engagement charge of 0.50 hours (for example, $55 for 30 minutes).